Skyway Trucking is a medium-sized transport trucking company based in Ontario, Canada.Despite being in the trucking industry for many years, they were finding it difficult to cater to every client’s customized needs and were looking for a technology partner that could support the ever-evolving needs of their trucking business.That is where they got in touch with Matrack Inc. to enable their company’s technological evolution.
As a traditional logistic company, skyway trucking did most of their fleet management operations on paper. And with FMCSA rolling out the ELD mandate, it became crucial for the organisation to adapt to modern technology. Here are some of the challenges this logistic company was trying to overcome:
Unreliable Paper Logs
All fleet managers know that paper logs are a hassle. Not only are they complicated to maintain but also difficult to store. To add to this, more often than not, paper logs provide little insight into what is actually going on with the drivers and vehicles.
Lack Of Personalized Customer Service
Companies often become accustomed to functioning in a particular way. While it may seem just fine for day to day operations, it can create a difficult situation when a client is looking for customized solutions.
High Risk of HOS Violations
HOS—Hours of Service—is a term referring to the number of hours that a commercial motor vehicle driver may be allowed to work per day, or week, or other periods of time, as mandated by the Federal Motor Carrier Safety Administration (FMCSA).
Absence of Tech Support
Truckers regularly traverse every corner of the country—from its long winding freeways to the narrowest dirt paths and on most of these journeys, they carry with them very precious cargo.
Resistance To New Technologies
Change always brings new opportunities with it. However, when it comes to technology, many people begin resisting change, presuming that it will be complicated
“I think you guys are always on top of things, it’s fantastic.”
Rui Ariosa
Rui Ariosa is the fleet manager for Skyway Trucking, a medium sized transport trucking company based in Ontario, Canada.
Customer satisfaction is one of the cornerstones of Matrack Inc.’s foundation. We are relentlessly working towards ensuring the best customer service and in-time resolutions for all our clients’ needs. Here is a glimpse of how Matracking boosted Skyway Trucking’s journey to success:
Swift TATs for technical issues:
A technical support team is useful only if they are able to provide accurate guidance, quickly, and in real-time. That is why Matrack’s support staff is available at all hours throughout the year. Our staff receives regular product training and industry-knowledge, equipping them to resolve Skyway’s queries with best, in-time guidance.
Easy to adopt technologies:
Matracking devices offer the latest technologies in FMS. But we also understand that the best of technologies can be rendered useless if they are not user-friendly. So, when we introduced our GPS devices to Skyway’s fleet, we made it a point to ensure that all the devices and software were extremely simple to implement and use.
Increased driver moral:
Matracking devices offer the latest technologies in FMS. But we also understand that the best of technologies can be rendered useless if they are not user-friendly. So, when we introduced our GPS devices to Skyway’s fleet, we made it a point to ensure that all the devices and software were extremely simple to implement and use.
Reduced dependency on paper logs:
Matrack’s fleet tracking solutions are enabling companies to move away from the tedious practice of maintaining paper logs. Our modern FMS eased Skyways paper hassles by providing 100 percent clear view of all their fleet and transactional information on a computer screen. The easily accessible electronic data and fast processing systems of the software also made it easier for Skyways to calculate their fuel taxes and do away with the troubles of maintaining multiple copies of documents.
Customized service and customer satisfaction:
Advanced GPS tracking systems help organizations become more flexible and capable of addressing specific and ever-evolving needs of their clients as well as those of their own business.
Increased Driver Morale
As Rui and all fleet managers know, paper logging provided little insight into what was actually happening with drivers. Using Matrack’s electronic logging devices, fleet managers like Rui have a 100% clear view, in real time, of driver’s HOS, speed, aggressive braking and more. That helps make sure that drivers are always on their best behavior, following FMCSA regulations, staying safe and avoiding fines and accidents. “Paper logs were always easier to cheat. Your program is very good. Since having Matrack (our drivers) have never been stopped.”
-Rui Ariosa
Face to Face Personalized Customer Service
Big companies are known for treating their customers poorly, failing to be able to adjust and adapt to the needs of each and every unique customer. Rui Ariosa has worked in the trucking company for almost two decades and he was looking for a GPS tracking device that could meet his company’s ever-evolving needs. “We (Skyway Trucking) have been in business for 18 years. To be honest, when I spoke with Matrack, I liked the way you answered my questions. Matrack is a smaller company and my company is small too so I thought we could make something work. I could see that Matrack was really willing to cater to all my needs.”
-Rui Ariosa
HOS Compliance
HOS Driver Compliance is one of the top goals for all fleet managers. If HOS is violated, the FMCSA may charge a civil penalty on the driver or carrier, which could range from $1,000 to $11,000. Safety ratings for the carrier could even be downgraded if there is a pattern of violations taking place, and federal criminal penalties can even be brought against carriers who knowingly allow HOS violations. That made fleet managers like Rui choose Matrack to make sure that they stay HOS compliant and avoid violations. “Matrack is good. It helps us stay compliant. With violations of paper logs, they (FMCSA) only gave you a ticket. But now, they can give even criminal charges. Now, it is harder for drivers to cheat. It’s good.”Timely Help
The ELD mandate has made Trucking and Technology inseparable. Yet for many, it takes time to learn about and adjust to the new system of electronic logging. It’s important for trucking companies to receive timely help to troubleshoot their GPS devices and get answers to all their questions. Matrack’s tech support team is available 24/7 to help with any questions or concerns. Rui shares his experience with Matrack’s tech support team. “From 1-10, I would give Matrack a 10. If I have a problem, Matrack Tech Support immediately solves it and tries to help out. One time I was near JFK and the GPS didn’t work. I called Matrack Tech Support and they told me how to fix it by telling me that there was a jammer near the airport. They knew that when I left the area, it would work again.”
-Rui Ariosa
While searching the markets for a tracking solution that could make their job easier, Skyway Trucking was also looking for the assurance that the solution they will be implementing could offer real-time support without compromising on the authenticity of the information. Most importantly, they wanted a solution that would be easy to understand, implement, and adopt for every single member of their taskforce. For the fleet manager at Skyway, introducing Matrack Inc.’s technology to their organization was an opportunity to completely revamp and modernize their operations—making their fleets more efficient and productive.
Guarantee of Authentic Data:
When your fleet is using a Matrack Inc. device, you can rest assured that all data is being recorded automatically and in real-time. As an additional safety feature, all devices are tamper-proof, ensuring the authenticity of the recorded information remains intact and free of errors
FMCSA Compliance:
The entire range of Electronic Logging Devices (ELD) hardware provided by Matrack Inc. has been approved by the FMCSA. In addition to this, all our devices strictly comply with the Department of Transport (DoT) regulations regarding Hours of Service—this helps ensure that our devices are recording accurate data for both on-duty and off-duty hours, thereby avoiding any violation of HOS.
Smart Reports and Calculations:
The entire range of Electronic Logging Devices (ELD) hardware provided by Matrack Inc. has been approved by the FMCSA. In addition to this, all our devices strictly comply with the Department of Transport (DoT) regulations regarding Hours of Service—this helps ensure that our devices are recording accurate data for both on-duty and off-duty hours, thereby avoiding any violation of HOS.
Easy Installation and User-Friendly Functioning:
Matrack’s ELD devices are exceptionally simple to install and can be done without any expert help. Our hardware and the software systems are designed to work seamlessly and are so user-friendly that your team will enjoy using them as soon as they get started. The devices are so simple to operate that your drivers, staff, or fleet managers need to only input minimal instructions and the data begins to get recorded and processed automatically. You can roll with the devices as soon as you want, there is no need for any expert or training.
Ease of Access:
Matrack’s ELD devices are exceptionally simple to install and can be done without any expert help. Our hardware and the software systems are designed to work seamlessly and are so user-friendly that your team will enjoy using them as soon as they get started. The devices are so simple to operate that your drivers, staff, or fleet managers need to only input minimal instructions and the data begins to get recorded and processed automatically. You can roll with the devices as soon as you want, there is no need for any expert or training.
