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FAQs on GPS Vehicle Tracking | Billing - Matrack Inc. |
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FAQs on GPS Vehicle Tracking

Please let us know if your questions are answered

General

You will receive your order within 5 business days

Please call us at tel:+1 (855) 658 7225 for support. We are available by phone Monday-Friday, 9-5 Pacific Time. You may email us 24/7 at support.gps@matrackinc.com for support.

Subscription and Billing

30 day return policy, covers complete refund for the device within 30 days, not damaged through water or handling.

For the Basic plan, the device updates once every minute. We have plans that will increase the update intervals. Please call us today for more options.

Please contact us at support.gps@matrackinc.com and we will be happy to help.

Please contact us at support.gps@matrackinc.com and we will be happy to help.

Accounts and Users

Please visit products page to buy our products. You will receive an email from us when you purchase our device, with your login information

Once you purchase a device from us, you will receive all the information you require via email on how to get started.

Please email us at support.gps@matrackinc.com and we can help with this process, or if you still have your password but want to change it, please log in at matrackinc.com/login and you can change it under “settings”.

Vehicles/Equipment

Depends in the device. Portable does not require any installation in the vehicle. Just place it in an optimal position where it can get access to satellite like for e.g. – under the passenger seat, dashboard etc, Glove compartment for example is a bad position. For OBD simply plug in to the OBD port of the vehicle. Hardwired device can be installed by simply following the manual instructions.

Using the device cannot affect the vehicle warranty in any way.

Using the device can help with the insurance as we can monitor hard braking patterns and keep an eye on the Driver’s Score Reports.

Portable device can last upto 2 weeks for one hour drive time per day on a basic plan.

For a portable device – Red is power, blue is satellite connection and Green is cellular connection.

 

For OBD & Hardwired – Green is power and Blue is Cell connection

Nearly all vehciles made after 1996 have an OBD port. The port isusually somewhere below the steering wheel.

If it is a portable device and a new one, please power cycle it by turning it off and then turn it on and take it for a 10 minute drive. For a new OBD please unplug the device and plug it all the way through and start the ignition. For Hardwired, please check if the Red wire is connected to power, white to ignition and black to ground.   If it is an existing device please email us at support.gps@matrackinc.com with details of the issue with your device.

Data/Reports

In the tracking platform please go to Report Generation / Travel Log Report to view your logs for a date range you have chosen.

The data will be stored for a year. You can access that info on your account.

It’s true. We offer a large range of reports for you to look at. The Travel Log Report is the most in depth report you can review on your account. It will contain all the travel data and display it in an easy to read table.

No Contract

No Hidden Fees

Book your GPS tracker today

Less worries, be secured and have a stress free life

Shanon Butler

"Hi want to say after I went through a training, I found the equipment to be very user friendly and very durable. Accuracy was about 95%. After reviewing other devices I think I made the right choice, and price was great."

Very user friendly and very durable

Patrick Cavanaugh, Metroplex Gifts

“Wow! Well the service is great. I would tell everyone about it. It’s a great way to keep an eye on the kids and for other things as well.”

Wow! Well the service is great.

David

“Just want to say first and foremost that I am really happy with this company. I would not go to a different company. The customer service is excellent; every time I need something they’re right on it. I will keep adding more gps’s to my company these people have never left me down…”

I am really happy with this company.

Percycro

“We are a trucking company that we improved our performance since we moved with the Matrack services and their support team. The device cover all our needs, helping to keep our fleet on the road. Always we find support and answer over our requirements, working together …”

Improved our performance since
we moved with the Matrack.

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We are a trucking company that we improved our performance since we moved with the Matrack services and their support team. The device cover all our needs…