As a traditional logistic company, Continental Carriers did most of their fleet management operations on paper. And with FMCSA rolling out the ELD mandate, it became crucial for the organisation to adapt to modern technology. Here are some of the challenges this logistic company was trying to overcome:
Continental Carriers is a logistic company based in Fresno, California. It is a medium sized trucking company, dealing with clients all over the country. Its Fleet Manager, Mr. Prem Sodhi had decided to engage assistance from Matrack Incorporations for electronic Logging Device solution.
Unreliable Paper Logs
Most records were kept in paper, making it tedious and time-consuming to find relevant information and file required reports with the authorities. Filing for taxes, insurance, quarterly state reports and all calculations pertaining to these reports had to be done manually.
Lack Of Personalized Customer Service
As the drivers were also required to maintain their driving records, mileage, fuel usage, driving hours, and more, in paper logs, the data thus recorded was not completely authentic and error-free. The data was also required to be maintained in several copies so that it could be furnished to the safety inspector, whenever required.
High Risk of HOS Violations
Like every other logistic company, the drivers at Continental Carriers also travelled across state borders, which means calculation of fuel tax had to be done manually.
Absence of Tech Support
For a fleet manager, it was difficult to know the exact time a commercial motor vehicle spent idling, or at the loading/unloading docks, or if the driver had not deviated for the prearranged travel route.
Resistance To New Technologies
When FMCSA rolled out the ELD mandate, many carriers and trucking companies were worried that the drivers in their fleet and other employees might find it difficult to adapt to modern technology as it could be complicated for them to understand and operate.
“Everone likes Matrack devices.They are easy to use.”
Prem Sodhi
He was fleet manager for Continental Carriers LLC, a medium sized trucking company in california.
The fleet manager Mr. Prem Sodhi thought this to be an opportunity to completely revamp and modernize his operations to make his fleet more efficient and productive. He searched the ELD market for a solution that could make his job easier, while maintaining the authenticity of information, as well as easier for his staff to get accustomed to. After looking for what best suited his requirements, he finally chose Matrack Incorporation ELD solution for the following reasons:
FMCSA Compliant:
All Matrack ELD hardware are approved by FMCSA and strictly comply with Department of transports regulations regarding Hours of Service. Our devices record accurate data for on and off duty hours, thereby avoiding any violation of HoS.
Authentic Data:
As all data is recorded automatically by our ELD devices, and the device itself is tamper-free, the authenticity of such information is intact and error-free.
Taxes and Reports:
Matrack ELD solution is a two-fold process. The data is recorded by the hardware device, while such data is collected and analysed by our smart fleet management software. As per the requirement of the user, the system can generate important reports, including calculation of IFTA tax, in a timely manner.
Installation and Usage:
Matrack ELDs are exceptionally simple to install, and can be done without any expert help. Our hardware and the software system is designed to work seamlessly and is user-friendly. As most of the data is recorded automatically, driver, staff, or fleet manager need to only input minimal instructions, making Matrack’s ELDs the simplest device to operate. There is no need for expert training in handling our devices and software.
Accessibility:
Our FMS can be easily downloaded on any device, through which any authorised person can access information of location, mileage, drivers on duty, and much more.
Service:
We also have one of the most proactive service staff to assist our clients in every way we can. Our customer support team is available 24 hours throughout the year.
Less Time on Paper-Work
Matrack devices facilitate report filing with ease in a timely manner. Information that would have taken long tedious hours to calculate manually is instantaneously provided through the Matrack App. That means precious time saved for Prem. “Every quarterly, when I have to do my state report, I can quickly access the information from my (Matrack) app. (For example) How many miles I went in each state, I can quickly access (it) and don’t have to calculate it myself.”
-Prem Sodhi
The Ripple Effect
Helping spread the joy and ease of using Matrack products to others.Prem was so satisfied with Matrack’s products that he showed the devices to his friends. Result? Not just one, but 10 of his friends are also now benefiting from Matrack products! “I was looking for an ELD device and I called (Matrack) to find out more and that’s how I started. I got the device, and my friends liked them so I ordered 10 more for them. Everyone likes the devices, which is why I ordered 10 more! I am more happy with it.”
-Prem Sodhi
User Friendly
“The mandate to change from paper logs to electronic logs left many drivers wondering if things would be initially more complicated. Also, drivers worried about having to learn how to use new devices. With Matrack, the change was smooth and easy. “I was coming from paper log to ELD and now I like it. Everyone likes the (Matrack) devices. They are easy to use”
-Prem Sodhi
ELD and HOS Compliance
“Matrack devices easily track when drivers are on or off duty and provide an instantaneous view into driver’s total hours to make sure that that there are no violations in exceeded hours of service. “When the law was changed, where you had to have an ELD in your truck when traveling to different states, I was looking for an ELD device. I called (Matrack) to find out more and that’s how I started. I like that the devices have options to change “off duty” “on duty” etc. (to track the HOS).”
-Prem Sodhi
Customer Satisfaction
“Matrack makes sure customers are satisfied and get the best service and products available in the market. “My experience is good. That’s my experience with Matrack… I will stay with you guys”
-Prem Sodhi
Since switching from paper logs to Matrack ELD and fleet management system, Continental Carriers have been able to streamline their business operations, create fuel efficient routes, and minimise their expenses on fines and taxes. Here is how our ELD and software has benefited them:
Unreliable Paper Logs
Most records were kept in paper, making it tedious and time-consuming to find relevant information and file required reports with the authorities. Filing for taxes, insurance, quarterly state reports and all calculations pertaining to these reports had to be done manually.
Lack Of Personalized Customer Service
As the drivers were also required to maintain their driving records, mileage, fuel usage, driving hours, and more, in paper logs, the data thus recorded was not completely authentic and error-free. The data was also required to be maintained in several copies so that it could be furnished to the safety inspector, whenever required.
High Risk of HOS Violations
Like every other logistic company, the drivers at Continental Carriers also travelled across state borders, which means calculation of fuel tax had to be done manually.
Unreliable Paper Logs
Most records were kept in paper, making it tedious and time-consuming to find relevant information and file required reports with the authorities. Filing for taxes, insurance, quarterly state reports and all calculations pertaining to these reports had to be done manually.
Lack Of Personalized Customer Service
As the drivers were also required to maintain their driving records, mileage, fuel usage, driving hours, and more, in paper logs, the data thus recorded was not completely authentic and error-free. The data was also required to be maintained in several copies so that it could be furnished to the safety inspector, whenever required.
